Psychological Impacts of Grief
Grief Fog
Grief can impact concentration & decision-making processes.
Altered Time Perception
Internal time slows down whilst the world races around you causing tasks to be missed.
Memory
Significant impact on memory, frequent misplacing of info which can lead to difficulties managing complex tasks.
Designing for Bereavement
Clear Language
Grief can be incredibly overwhelming, adding more cognitive load to the user through complex language can make this process more challenging.
Emotional Security
Death can cause a variety of emotions. Simple, clear & empathetic design can offer safety & security in a time of uncertainty.
Breaking Down Information
Breaking down information into manageable chunks & reducing the level of detail can help minimise overwhelm.
Design Specification
Simple Onboarding
Minimal initial required documents.
Simpler onboarding process compared to competitors.
Tailored Daily Tasks
Tailored daily tasks that take into account cognitive & emotional load to reduce overwhelm & decision freeze.
Adaptive task processes with a ‘break time’ and step-by-step gamified progress check.
Conclude Graduates
Mentor that motivates user and provides a helping hand if needed, through human support.
Automated Identification
Detect open accounts through bank statement scanning.
Automated Notifcations
Automated emails to businesses & employers to inform them of the death, to eliminate the need to repeatedly, manually send documents.
Mental Health Support Signposting
Signposts users to help lines and services where needed.
Partnerships with bereavement charities & mental health support services.
User Interface Mockups
Enabling Technology
Death Certification
Authentication
UK life event verification API (LEV).
API provided by the home office to verify death records.
Browser Extension
Autofill online forms to reduce the mental load of having to repeat information again & again.
Bank Statement Scanning
Import bank statements, scan using OCR technology and run through NLP search tool.
Task Prioritisation Algorithm
Requirement prioritisation model that evaluates and ranks task based on their urgency, value saving, and impact on wellbeing.
Using Feedback Loop to pick up on user habits & productivity i.e. through reinforcement learning.
